NOTE : Make sure the installation is done from under the FTP administrator account. Otherwise make sure to set 775 permissions to the store root directory after the extension is deployed.

A setup guide and general information to help you

This document covers the installation, set up and use of this extension and provide answers and solutions to common problems and issues. We encourage you to read this document thoroughly if you are experiencing any difficulties.

Cancel Order By Customer extension is used to cancel the order from my account dashboard & my order page (frontend) by the register customers and guest customers can also cancel the order without the registration. This Magento 2 extension adds the Cancel Order link in my account dashboard & my order page of the registered customer and guest customers cancel there order to help with "Order and Returns" link in front end footer, the guest customer easily cancel the order to fill “Order and Returns" form, after successfully filled the form, guest customer see the "Cancel Order" link.

By clicking this link customers can cancel their order. Send the update mail to admin that the order had been canceled. Store owners can select multiple order status from the admin control panel to cancel the order. Store owners can set custom mail templates from the admin side for cancel order notification mail. Customers can also add a comment when cancel order. Store owner can also change cancel order form header text and cancel order note from admin.

The Extension provides the below features:

• Provides a fully customizable interface of the extension from the admin control panel that is easily manageable.
• Ability to enable/disable extension from the admin control panel.
• Admin can select multiple order status for cancel order.
• Customer can cancel orders from the front side under my account section.
• Guest customer can also cancel the order without the registartion.
• Send the update mail to admin that the order had been canceled.
• Customers can send comments when cancel order.
• Admin view comment in the customer order detail page.

In the Configuration tab, the Cancel Order By Customer magento 2 extension allows store owner to enable or disable the module in the store and provide more configuration options.

There are so many configuration options in Configuration tab. Lets discuss it all in more details.

Go to Solwin >> Cancel Order >> Configuration.

General Settings

• Enable: Yes | No.
• Cancel Order Button Text: Enter cancel order button text.
• Display Comment Popup Form On Cancel Order Link: Yes | No.
• Comment Popup Form Header Text: Enter header text for a cancel order form.
• Note: set note for cancel order form.

Email Settings

• Email To: Set email address to receive cancels order email.
• Email Sender: Select email sender.
• Email Template: Select an email template for the cancel order.
• Email Template For Customer: Select an email template for the customer.

In the front end, on My Dashboard page, register customer can view all the recent orders with cancel order links, from there customer can cancel their orders.

In the front end, on My Orders tab, register customers can view the recent orders with cancel order links.

When registered customers click on the 'Cancel Order' link, it will open comment popup, from there customers can enter comment/reason for the cancel order. After cancel order, an admin will be notified by email, and order status will be changed to Canceled.

Here, the cancel order link displays in order details page.

The guest customers click on "Orders and Returns" from the footer.

The guest customer can find his/her order by filling this form.

Here, the cancle order link will display in the pending order. When guest customers click on the 'Cancel Order' link, it will open comment popup, from there customers can enter comment/reason for the cancel order.

If you have any questions or requests, please contact us at support@solwininfotech.com. We are very happy to assist you!

1. Website: https://solwininfotech.com
2. Blog: https://solwininfotech.com/blog
3. Support: http://support.solwininfotech.com